Customer Service

Overview

The Customer Service qBit provides a complete support solution for qqq applications. Manage support tickets, build a knowledge base, and give customers a self-service portal.

Features

• Ticket Management - Create, assign, and track support tickets
• Knowledge Base - Searchable articles and FAQs
• Customer Portal - Self-service ticket submission and tracking
• SLA Management - Define and track response time commitments
• Canned Responses - Template responses for common issues
• Reporting - Ticket volume, resolution time, and agent metrics

Use Cases

• SaaS products needing customer support
• E-commerce with order-related inquiries
• Internal IT helpdesk systems
• B2B products with account-based support

Installation

qqq install qbit-customer-service --license YOUR_LICENSE_KEY

Configuration

Set up your support configuration:

new QInstance()
   .withQBit(new CustomerServiceQBit()
      .withSLA(new SLAConfig()
         .withFirstResponseHours(4)
         .withResolutionHours(24))
      .withCategories(List.of("Billing", "Technical", "General"))
      .withEnableKnowledgeBase(true));

Pricing

• Free for Startups - Qualifying startups and nonprofits
• Professional: $49/mo - Up to 5 agents
• Enterprise: Custom - Unlimited agents, advanced features

Requirements

• qqq Framework 1.0+
• Java 21+
• Email integration (SMTP or provider API)
• QRunIO account with valid license key